Refund Policy

REFUND POLICY

GENERAL

1.1. This website is operated by Astra Consulting (HK) Limited (“Astra Trust”).

1.2. Astra Trust is committed to providing the Customers with high-quality services, including but not limited to company formations, bank account opening consultations, provision of fiduciary services and other related services which may be time from time ordered by Customers (‘the Services’).

1.3. By using this website and by placing an Order for our Services, customers automatically agree and accept to be bound by the terms contained in this Policy (and its further modifications).

DEFINITIONS

2.1. ‘Customer’ – any individual or business that places an order for the Services through the Website, via email, electronic messengers or other means of communication with Astra Trust.

2.2. ‘Website’ – www.astra-trust.com

2.3. ‘Service Fee’ – a sum of money for the provision of respective Services which is indicated by Astra Trust in a respective invoice sent by Astra Trust to the Customer.

REFUND RULES

Conditions for Refund

3.1. The Customer can raise the refund request only when the order(s) of the service has not been approved and processed by Astra Trust or third parties if the third party services are required to process an order;

3.2. The Customer can raise the refund request in the cases when Astra Trust cannot provide services due to its own compliance policies or any policies or risk appetite of the third parties if the third party services are required to process an order, but only in the cases where such services were not previously completed partially or in full by Astra Trust.

Refund Request

3.3. If the Customer unilaterally wishes to request a refund for the paid Services, the respective request should be sent to: info@astra-trust.com with the email subject “Refund Invoice No. 00000” with an indication of the relevant invoice number.

3.4. If the refund was requested, the Customer acknowledges and agrees that there are incurred fees and expenses held by Astra Trust, including but not limited to compliance verification and assessment of Customer’s documents, time spent on the execution of the order and correspondence, which would be indisputably deducted from the earlier paid Service Fee paid for ordering of the Services (‘the Refund Processing Fee’).

The Refund Processing Fee includes the following expenses:

• Compliance Fee for verification and processing of documents earlier submitted by the Customer. The exact amount of Compliance fee to be deducted is being evaluated each time on a case-by-case basis considering the time spent by Astra Trust and its employees, taking into account the complexity of structure, number of submitted documents and time spent on the compliance tasks, including expenses related to use of the special compliance and AML/CFT software, but at all times cannot be lower than USD 100 (one hundred US dollars);

And

• Refund Request Fee in the amount of USD 100 (one hundred US dollars) that covers bank fees and other expenses including preparation of accounting documents and necessary records.

1. If the matter of a refund occurred, Customer acknowledges and agrees that the refund for certain Services or in certain circumstances cannot be performed. To learn more about the types of Services and circumstances for which the refund cannot be offered, please check the clause ‘Services for which Refund cannot be performed’ below.
2. Customer acknowledges and accepts that We have a unilateral right to terminate the provision of Service at any time. If this is the case, We will return to the Customer the Service Fee in the full amount, excluding the respective banking commissions and charges which may occur from time to time while sending money.

We are not obliged at any time to explain any reason for the termination of the provision of the Service to the Customer and/or to replace the earlier requested Service with the provision of other Services.

Services for which Refund cannot be performed

The Service Fee paid by the Customer for a bank account opening cannot be refunded, neither in full nor partially.

This does not depend on the outcome of the application with the bank or the availability of the documents required to be provided by the customer to the bank.

Processing of Refund Request

1. The final result of calculation for any deduction, including the Refund Processing Fee, from earlier paid Service Fee to serve the refund matter is interpreted in this Refund Policy as Refund Money.
2. We will process with the refund of the Refund Money using the same payment method as was used earlier by the Customer to pay for the Service Fee. Please note that the final amount received by the Customer can be lower than the Refund Money due to banking commissions and other processing fees used by banks or payment service providers (as the case may be).
3. The Customer acknowledges and agrees that we have no control over when Refund Money will be applied towards Customer’s account available balance.

CHANGES TO THIS POLICY

1. Please note that We may from time to time change the terms of this Policy and every time Customer wishes to use this website and request our Services, they should check the latest terms and conditions included in the text of the present Policy.

By placing the order for our Services, a customer confirms that they are aware and agree to the latest changes to the said Policy.

CONTACT US

For any feedback, concern, or query, our customers may reach Astra Trust via: info@astra-trust.com

Last updated date: 26.12.2024